RETURNS & REFUNDS

At FLARO, we want you to be happy with your purchase. If something isn't right, please review our return policy below.

1. Return Period

You may request a return within 14 days of receiving your order, in accordance with applicable consumer protection laws.

To be eligible for a return, items must be:

Unworn, unused and unwashed.
In their original condition, with all original tags attached.
Free from stains, damage, perfume or other signs of use.

2. How to Return an Item

To request a return, please contact us at info.flaro@gmail.com with your order number and the item you wish to return.

Please wait for return instructions before sending your item back.

Returns sent without prior contact may experience delays in processing.

3. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty, damaged, incorrect, or applicable law requires otherwise.

We recommend using a tracked shipping service, as FLARO cannot guarantee receipt of items sent without tracking.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Original standard delivery costs will be refunded where required by applicable law. Additional costs for a more expensive delivery option may not be refundable.

5. Faulty or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us at info.flaro@gmail.com and include your order number and clear photographs of the issue.

We will review the issue and arrange an appropriate solution in accordance with applicable consumer protection laws.

6. Exchanges

At this time, exchanges are subject to product availability. If you would like a different size or item, please contact us before returning your purchase.